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CruiseConnect

The Most Flexible
Internet Services Platform

Intro

Enabling Unique
Internet Experiences

Ultra-fast connectivity plays a vital role in attracting customers and realizing new revenue streams. Striking the right balance between how you offer Wi-Fi ensures guest satisfaction and crew morale. As more cruise lines explore their internet options, we look forward to providing the industry with the most flexible internet services platform to create an exceptional internet experience.

CruiseConnect is a well-established captive portal product that is considered best in class. It features easy, reliable and secure high-speed internet access for endless flexibility and provides a seamless experience across mobile devices and wired iCafé stations. CruiseConnect provides guests and crew a personalized and hassle-free internet access, whilst at the same time giving you the flexibility to effectively control the cost for the service and to generate revenues.

Facts

  • 6 Cruise Lines
  • 42 Ships
  • 90,000+ Screens

Guest

Frictionless Internet Access
That Exceeds Expectations

Staff

Maximum Flexibility
To Manage The Internet Service

Touchpoints

Frictionless Internet Access
That Exceeds Expectations

CruiseConnect, with its intuitive UI, delivers exactly what your guests and crew want – easy and quick access to the internet from their device of choice. While some guests benefit from the high-speed internet connection to explore social media, exchange e-mails or receive up-to-date news, other vacationers may sit back and browse through some information or apps right from the comfort of their fingertips. There are two CruiseConnect Touchpoints to stay connected while onboard:

Internet Portal (BYOD)

Guests and crew can use their personal mobile devices to log on to the Wi-Fi network, open their browser and enjoy a high-quality internet experience.

iCafé Station

Our kiosk computer solution is available to guests and crew via wired internet stations that are available in public areas on the ship.

Internet Portal (BYOD)

iCafé Station

Feature Overview

Guest & Crew Features at a Glance

  • Captive Portal Surpression
  • Whitelist
  • Select Internet Plans
  • Social Media Plan
  • Free App Download
  • Promotion/Notification Page
  • Upsell Options

Control

Maximum Flexibility
To Manage The Internet Service

CruiseConnect Control is a holistic, web-based suite of operational management tools that empowers your staff to manage every aspect of internet connectivity (e.g. bandwidth, accounts, plans, bookings, devices, users, groups, etc.) in real-time either from ship or shore. Allow your guests to do exactly what they do at home: stream, share, upload and communicate on a variety of platforms and apps. CruiseConnect Control requires minimal operating efforts and is very popular with the admin crew due to its intuitive and easy-to-use tools.

A sophisticated grouping and internet plan system fits the needs for all from simple to enhanced pricing models. Create social media plans and let guests browse websites for free. This captive portal solution provides an unprecedented level of control over the online time, internet plans or number of devices per user. Block individual users, whole groups or shut down the internet access completely. Manage the captive portal from a modern HTML5 based user interface from everywhere, even from a tablet.

Feature Overview

Staff Features at a Glance

Administration

  • Accounts & Groups
  • Bookings
  • Manage Internet Plans
  • Bandwidth Control
  • Internet Control
  • Internet Circuit Breaker
  • Internet Kill Switch
  • Vouchers
  • Peak & Off-Peak Pricing
  • Tier Pricing
  • Manual Transactions
  • Billing & Crediting
  • Cost Control
  • Device Plan Management
  • Broadcast Message

Security & Network

  • User Authentication
  • SSL Encryption
  • Underage Restriction
  • Fraud Detection
  • Blacklist
  • Content Filtering
  • AD Authentication
  • Layer 3 Support - Routing
  • Layer 3 Support - DHCP
  • Layer 3 Support – MAC Addresses

Statistics & Reporting

  • Data Collection
  • Reports
  • Online User Activity
  • User Account History
  • Export & Integration
  • Dashboards

Integrations

Fast and Easy
Customizations

CruiseConnect is designed with an open architecture and software ecosystem to support easy customization and flawless integration. CruiseConnect leverages our unique CruiseAPI, which provides a state-of-the-art open API framework and already comes with a variety of integrations to widely used industry systems and services.

CruiseAPI

Our integration points

  • Property Management System
  • Payment Service Provider
  • Satellite Provider
  • Telecommunication Provider

A comprehensive overview of
our integration partners can be found here.

USPs

Why
CruiseConnect

CruiseConnect provides easy, reliable and secure high-speed internet access that exceeds your guests’ and crew’s expectations. The flexible digital platform drives next generation internet communication performance and differentiates from other systems by delivering the following added values:

SEAMLESS EXPERIENCE ACROSS ALL DEVICES

Create a consistent connectivity experience that provides modern and intuitive internet access

MAXIMIZED PROFITS & ATTRACTIVE ROI

Generate additional revenues and reduce costs

GUEST SATISFACTION

Provide an intuitive and frictionless experience and quick page load times

IN-HOUSE SOFTWARE, NO HARDWARE & FULL CONTROL

Benefit from high flexibility, low TCO and quick customizations

LOW OPERATING EFFORTS TO FREE UP CREW

Benefit from an unprecedented level of control and increase guest engagement

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