MEET INCREASING GUEST EXPECTATIONS
The cruise industry has become more personal, connected and responsive than ever before. Nowadays and for the years to come digital communication is key to stay ahead of your competition. As technology evolves, cruise lines are provided with vast opportunities to attract new and satisfy existing customers. Providing guests with options and delivering what they want, where and when they want is more important than ever before.
For this reason, it is essential to know the needs of your guests and to tailor your positioning accordingly. No matter how you set your priorities, CruiseCompanion enables you to implement your digital guest experience strategy in line with your brand.
LUXURY LINERS CRUISE DIGITAL WATERS
You are a luxury cruise line and value excellent service? Even if the “personal touch” is paramount when interacting with your guests, it is becoming increasingly important to offer your services via digital channels. With CruiseCompanion you can offer your guests an elegant addition to personal service. The opportunity to request amenities or place dinner reservation from the comfort of a stateroom, avoids waiting in lines and completes your 5-star-service. Thanks to the flexible customization options of the user interface, your high-class brand appearance is of course ensured.
MAXIMIZE PROFITS BY INCREASING ONBOARD REVENUES
You work for a contemporary cruise line and are responsible for driving onboard revenue? Even if your current onboard revenues are satisfactory, there is enormous potential in creating additional business opportunities through promotions and digital revenue generating options. With CruiseCompanion you have numerous options to increase onboard sales and remove frictions so money can be spent easier. Whether through the sale of packages (e.g. beverages, entertainment), specialty restaurants or room service, shore excursion or activity bookings, spa, pay-per-view movies or integrated advertising, your options are limitless.
ONE CENTRALIZED PLATFORM FOR UNFORGETTABLE GUEST EXPERIENCES
For you, it’s about making the difference: Your unique digital guest experience is a true differentiator in the competition with other cruise lines. So far, it has been anything but easy to implement your vision in line with your corporate strategy. Up until now you had to laboriously put together a mix of different IT components, which is anything but satisfactory.
With CruiseCompanion the patchwork and time of compromise are over: As the most comprehensive digital platform in the market, the solution flexibly offers you suitable tools for your daily challenges.
We enable you to not only satisfy guests by creating more seamless journeys. You can also unlock new avenues of revenue for your cruise line individually and leverage valuable data sources.
ENABLING UNIQUE GUEST EXPERIENCES
A truly great guest experience goes beyond the bed you provide. Last impressions matter just as much as first ones, and from the moment a guest arrives on board of your ship until they make their way back home, you have the opportunity to make their cruise memorable by giving them exceptional services and options. CruiseCompanion is the cruise industry’s most advanced guest experience platform delivering personalized experiences across multiple devices. CruiseCompanion offers the following added values:
ONE PLATFORM – MULTIPLE TOUCHPOINTS
Your vision is to offer your guests a seamless experience across multiple touchpoints. The uniform look and feel across all devices should uncompromisingly reflect your brand. You are looking for a solution for iTV, digital signage or mobile devices that is not only easy to use, but also state-of-the-art and compatible with all common interfaces.Learn more about our touchpoints
UNPARALLELED CUSTOMIZATION OPTIONS
Your brand is more than just a name: You want to implement your brand identity holistically across all touchpoints without any compromises. We offer you a highly modular system. You decide what is really needed to enhance your guest experience best. Hard- and software solutions, touchpoints, features - all up to you.Learn more about your customization options
MAXIMUM FLEXIBILITY FOR YOUR STAFF
You want to lower the workload of your crew, who oversees the IT applications on board. Being able to connect with your guests easier and more flexibly, our system makes you the playmaker of the onboard guest experience fleetwide from ship or shore.Learn more about CruiseCompanion Control
Fast and easy integrations
CruiseCompanion is designed with an open architecture and software ecosystem to support easy customization and flawless integration into devices, applications and services you leverage today, as well as new ones you will use tomorrow. CruiseCompanion leverages our unique CruiseAPI, which provides a state-of-the-art open API framework and already comes with a variety of integrations to widely used industry systems and services.
- Property Management System
- Shore Excursions
- Restaurant Reservations
- Activities & Events
- Service Requests
- Video & Audio
- Newspapers & Magazines
- Travel Guides & POIs
- News Feeds
- Content Management System
- Sea Map & POIs
- General Alarm & Public Announcements
- Smart TVs & STBs
- Room Control
- JSON & XML