USP

CruiseCompanion Control

Maximum flexibility and control for your shipboard crew and shoreside staff to manage all experiences.

THE CHALLENGE OF INTRODUCING NEW ONBOARD SYSTEMS

When it comes to introducing new IT systems, it is your job to take into account the requirements of both, the crew and the office staff. You know from experience that there are always problems implementing new systems on board. New tools often create additional and redundant work.

 

FLEET WIDE CONTENT MANAGEMENT FROM SHIP OR SHORE

One of your goals is to ensure that guests across ships have a consistent guest experience. It is quite challenging to maintain the content of the system only on board the respective ship. You would like to have the possibility to also manage all content from shoreside.

 

DAILY PAIN POINTS OF YOUR IT STAFF

Your IT staff on board is faced with the challenge of having to manage more and more systems and a multitude of applications. For example, if there is a problem with a stateroom TV, your onboard crew needs to be cautios with finding the right time to troubleshoot the device. Then there is your entertainment team, who would like you to broadcast the next live show into the stateroom.

 

MAKE INFORMED DECISIONS BASED ON DATA

Always looking for the next improvement? For example, how you can optimize your movie portfolio for your target group. You would also like to learn about user behavior and which devices guests use most often. Your goals are to save costs, get a transparent overview of user behavior and to continously optimize your onboard guest experience. After all, you want to make informed decisions based on data.

MAXIMUM FLEXIBILITY TO MANAGE ALL EXPERIENCES

CruiseCompanion Control is a holistic suite of web-based tools that empowers your onshore staff and onboard crew to flexibly manage content, applications, and devices across all screens from one central interface in real-time. The easy-to-use operational management tools provide an unprecedented level of control and the opportunity to increase guest engagement by customizing experiences to your everyday needs, even fleetwide. Eliminating time-consuming manual efforts will free up your crew so they have more time to take care of your guests.

STAFF MODULES AT A GLANCE

GENERAL SYSTEM FEATURES

  • Role-based access control (RBAC): Flexibly assign user roles including permissions according to defined responsibilities, determining the ability to view, access and change features and content
  • Event Logging: Major events such as errors, system outages or other notifications are logged
  • DHCP: Network management to mitigate the challenges of managing IP addresses for connected clients

DEVICE INVENTORY AND MANAGEMENT

  • Easy inventory of new or management of existing devices such as Smart TVs or Set-Top-Boxes
  • Individual configurations and content per group or device
  • Unique abstraction layer for native device control functions
  • Deployment of firmware updates over the air

CONTENT MANAGEMENT SYSTEM (CMS)

  • Flexible management of navigation, templates, texts, images, videos, PDFs and much more
  • Content refresh from ship or shore
  • Automatic content import from various third-party systems
  • No redundant content management through integration with existing CMS

FLEET MANAGEMENT (CLOUD)

  • Organization and management of ships in groups (fleet, brand) right from your office
  • Edit content centrally on one page and synchronize to all ships
  • Execution of actions to one single ship or the entire fleet
  • Status display of content synchronization per ship

MONITORING AND TROUBLESHOOTING

  • Remote monitoring and controlling of devices in real-time with instant status information on performance and usage
  • Proactive issue identification and localization before they become problems
  • Support optimization allowing your crew to remotely see what guests see
  • Integration into third-party monitoring tools such as Nagios or Icinga

SCREEN AND BROADCAST MANAGER

  • Creation and management of customized video channels (multicast streams) across digital signage and stateroom TVs shipwide
  • Flexible combination of sources such as live TV channels, camera streams, music overlay, or any video material (e.g. lectures, promotions, onboard events)
  • User-friendly scheduler (timeline view) to setup channels and playlists
  • Process optimization through the automatic import of recorded live events into the video library after the event is finished

STATISTICS AND REPORTING

  • Invaluable statistics and metrics about system usage and guest behavior
  • Customizable dashboard views that update in real time
  • Individual report configurations
  • Various export functions and integration into existing reporting tools
  • Facilitation of data-driven decisions to personalize your service, tailor your offerings and optimize your processes

SIGN MANAGER

  • Only applies to Touchpoint CruiseCompanion Sign
  • Standardized templates to streamline the content creation process and ensure everything displayed on your screens adheres to your brand’s guidelines
  • Simple content management allows to flexibly edit pages including text, images, videos, etc.
  • Flexible combination of pages, duration, order, and transitions
  • Drag & drop assignment of pre-defined content per screen in a clear timeline view allowing to differentiate content based on sign location
  • Smart schedules for content to play at a certain time of day or on a specific date
  • Easy distribution of multimedia signs, advertisements, and informational content to 1000+ screens

NIGHTSTAND MANAGER

  • Only applies to Touchpoint CruiseCompanion Nightstand
  • In-stateroom tablet locked in kiosk mode
  • Devices will be automatically reset/wiped upon guest check-out (minimum impact on housekeeping)
  • Integrates into the Apple Business Manager (ABM) and VMware Workspace ONE (formerly AirWatch)
  • Device Provisioning: Automatic setup through Apple's Device Enrolment Program (DEP)
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A platform that makes the difference

We turn passive infotainment into active guest engagement. Create the digital guest experience that works for you. Curious to know more?

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