BIG WAVES – THE DEMAND FOR GUEST TECHNOLOGY IS HIGH
Being responsible for developing a strategy for a holistic digital guest experience, your job is to figure out how you can offer your guests a unified brand experience across different channels.
The market presents you with a wide variety of challenges. Interactive cabin TVs are now considered a standard commodity. As a thought leader, you would like to offer your guests your own app, not least to meet the needs of younger target groups. It’s also important that guests find their way around the many decks and are always well informed via public displays.
HEALTH AND WELLBEING MORE IMPORTANT THAN EVER
The health and wellbeing of your guests is your number one priority. That’s why you want to leverage digital onboard technology to limit unnecessary contact between guest and crew. Self service solutions for guests’ personal devices as well as kiosk systems might help you implement proper social distancing and avoid waiting in lines.
SENSITIVE MANEUVER – CREATING A SEAMLESS EXPERIENCE
You notice: These requirements and the interaction between different systems present you with the challenge of implementing many individual projects in time and in budget. In addition, all guest-facing touchpoints should communicate with each other and have the same look and feel – this is where expertise is required.
ONE PLATFORM -
Your guests will enjoy the benefits of easy and quick access, effortless convenience, outstanding customer service and the most personal, yet simple vacation experience that exceeds their every expectation. Your crew can consume work related material at their own time from any device or simply recharge energy from a busy day at work with a selection of entertainment content. The CruiseCompanion experience is available for the following Touchpoints: