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USP

CruiseCompanion Touchpoints

CruiseCompanion Touchpoints enable a seamless guest experience across TVs, public displays and mobile devices.

BIG WAVES – THE DEMAND FOR GUEST TECHNOLOGY IS HIGH

Being responsible for developing a strategy for a holistic digital guest experience, your job is to figure out how you can offer your guests a unified brand experience across different channels.

The market presents you with a wide variety of challenges. Interactive cabin TVs are now considered a standard commodity. As a thought leader, you would like to offer your guests your own app, not least to meet the needs of younger target groups. It’s also important that guests find their way around the many decks and are always well informed via public displays.

 

HEALTH AND WELLBEING MORE IMPORTANT THAN EVER

The health and wellbeing of your guests is your number one priority. That’s why you want to leverage digital onboard technology to limit unnecessary contact between guest and crew. Self-service solutions for guests’ personal devices as well as kiosk systems might help you implement proper social distancing and avoid waiting in lines.

 

SENSITIVE MANEUVER – CREATING A SEAMLESS EXPERIENCE

You notice: These requirements and the interaction between different systems present you with the challenge of implementing many individual projects in time and in budget. In addition, all guest-facing touchpoints should communicate with each other and have the same look and feel – this is where expertise is required.

ONE PLATFORM -
MULTIPLE TOUCHPOINTS

Your guests will enjoy the benefits of easy and quick access, effortless convenience, outstanding customer service and the most personal yet simple vacation experience that exceeds their every expectation. Your crew can consume work related material at their own time from any device, or simply recharge energy from a busy day at work with a selection of entertainment content. The CruiseCompanion experience is available for the following Touchpoints:

Touchpoints

Provide in-room access to a world of information, multimedia content and guest services via our market leading IPTV system. With CruiseCompanion TV you can either leverage a Smart TV or a Set-Top-Box and benefit from our expertise in TV usability and video technology to redefine the in-room experience for guests and crew.
Extend the digital experience to public spaces across the ship via (interactive) screens enabled by CruiseCompanion Sign. Digital signage provides a fantastic opportunity to promote onboard venues and targeted offerings. From deals and daily specials, restaurant menus or daily activities to live weather data and interactive ship maps, CruiseCompanion Sign makes it easy to publish information and promotions from any source to any screen in a visually engaging format.
Enhance the in-room experience by providing access to an onboard guest portal via any web browser from guests’ own mobile devices (BYOD approach). With CruiseCompanion Guest Portal guests can now use their preferred device of choice to easily access itinerary information, make reservations or bookings, view their onboard account, listen to their favorite tunes and much more. Moreover, our iCafé solution CruiseConnect can be easily integrated into the CruiseCompanion Guest Portal. Find out more about CruiseConnect
Engage your guests anywhere and anytime through a customized mobile app for iOS and Android devices. With CruiseCompanion Mobile you can extend the guest experience and increase guest interaction before, during and after the cruise with a true native user experience. With the pre-cruise capabilities, guests can now manage their booking, complete their online check-in, and conveniently purchase a wide variety of items and experiences before departure. While onboard, guests can use the app to obtain information about the ship, request housekeeping services, control their personal comfort zone (i.e. A/C, lights) or watch a movie at the pool.
Offer an amenity that replaces traditional alarm clocks and all in-room print material while providing guests with convenient access to a digital directory and guest services on in-room tablets. CruiseCompanion Nightstand is an easy-to-use, interactive companion that provides guests with an instant, direct line of communication to the hotel staff and concierge without the need to picking up a phone. The in-stateroom tablet app features an alarm clock functionality that enables guests to define their personalized alarm settings, while at the same time offering deep integration with the respective ship’s time to consider frequent time zone changes. In addition, device settings will be automatically cleared based upon PMS check-out signals.
Reduce waiting in lines and enable guests easy access to general information and services from any public space on board your ship. CruiseCompanion Virtual Concierge is an interactive kiosk solution that offers guests a convenient alternative resource to your busy onboard staff for booking a tour, making a restaurant reservation, accessing latest flight information, printing airline boarding passes, or placing a transportation request.
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A platform that makes the difference

We turn passive infotainment into active guest engagement. Create the digital guest experience that works for you. Curious to know more?

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